AI front-of-house · restaurants & hotels

Meta gave every business a chatbot.
We gave your restaurant a brain.

Fetolsa Chat is the AI customer-service agent for venues that actually run a floor. It books tables and rooms, answers menu and rate questions, takes orders, and resolves complaints — on your own WhatsApp number, reading your live POS. Not a generic bot. Your business, with a brain.

For restaurants, bars and hotels with a real floor to run — from one location to many.

N
Noir Hotel & Lounge
online · replies in seconds
Any table for 4 tonight 8pm? And do you have the grilled tilapia?
Yes 👍 I've got a booth free at 8 (VI branch). Tilapia is on — ₦9,500. Want me to hold the table and pre-order it?
Yes. Same as my last order for the rest
Done, Tunde 🙌 Booth for 4, 8pm. Re-ordered your usual: 2× peppered chicken, 1× jollof, tilapia. Table held. Pay deposit to confirm?Pay ₦5,000 deposit · Paystack
⚡ Reservation + order written to POS · kitchen notified
The new reality

Every business on earth just got a free chatbot. So a chatbot is no longer the product.

Meta's Business Agent now answers messages for a million businesses — for free. That's good: your customers now expect an instant reply on WhatsApp. But a generic agent is blind. It doesn't know your menu is sold out, your 8pm booths are gone, what Tunde always orders, or what a plate truly costs you. It can chat. It can't run your floor.

Fetolsa Chat isn't a chatbot bolted onto WhatsApp. It's the front-of-house of an operating system that already runs your POS, kitchen, stock, tables and rooms — so the agent acts on the truth, not a guess.

The question every operator will ask

"Why not just use Meta's free agent?"

Because answering messages and running a hospitality business are different jobs.

Meta Business AgentA plug-in WhatsApp botFetolsa Chat
Knows your live menu & stockOnly via a connectorIf you sync it manuallyNative — it's the POS
Books tables & rooms on real availability✓ live
Order posts to kitchen + deducts stock✓ automatic
Knows the returning guest & their usualGeneric memory✓ your CRM
Paystack, riders, pidgin, NairaWeak in NigeriaVaries✓ built-in
Who owns the customer & the dataMeta in the loopThe vendorYou do
Reconciles to your P&L✓ same system

Meta's free agent is great for answering messages. Reach for Fetolsa when there's a kitchen, a cash drawer and rooms to fill.

Not an order bot — a front-of-house agent

Everything a great host does. At 2am, on every chat.

🍽️

Takes & reorders

Orders from the live menu, remembers a regular's usual, upsells the pairing.

📅

Books tables & rooms

Checks real availability, holds the booth or room, takes a deposit.

💬

Answers anything

Menu, allergens, room rates, opening hours, directions — from your real data.

📦

Order & folio status

"Where's my food", "what's on my room bill" — answered live, no staff pinged.

🛎️

Concierge & requests

Room service, housekeeping, late checkout — routed to the right team.

🎫

Escalates the hard ones

Complaints and refunds become a ticket your manager sees — with the full chat.

The moat

It's not connected to your POS. It is your POS.

A generic agent guesses. Fetolsa Chat reads the same database that runs your floor — so it never quotes a sold-out dish or a wrong price, and every action it takes is already in your books.

A WhatsApp order deducts the recipe from stock and posts food cost to your P&L.
A booking holds the real table/room the front desk sees.
Every guest becomes a record you own — orders, spend, preferences.
One sale, everywhere at once
💬 WhatsApp: "tilapia + jollof, booth at 8"
🧾 POS: order rings, kitchen ticket prints
📉 Stock: recipe ingredients deducted
📊 HQ: food cost & gross profit posted — live
Try it now — no signup

Watch one order go from WhatsApp to the door.

Open our live demo restaurant, place an order on WhatsApp, and watch it land on the POS — the kitchen ticket prints and the customer gets a WhatsApp at every step. Your customer installs nothing. It's a real POS on live data, resets nightly, no card, no signup.

Open the live demo →

Or place a live order yourself — message +234 913 912 4276 on WhatsApp:

💬 Order on WhatsApp →
Order received — we're on it
👨‍🍳Your order is being prepared
🛵Your rider is Emeka Okafor — show code 5139
📦Delivered. Enjoy! Tap to rate your order ⭐
↑ Automatic WhatsApp updates the customer gets at each stage — sent by Fetolsa, no staff typing.
Built for Nigerian hospitality

Paystack · riders · pidgin · Naira · NIN-verified staff · kitchen tickets

The local rails a global, generic agent will never build for one restaurant in Lagos.

Live in an afternoon

Give your floor a brain — on the WhatsApp number you already use.

Every order, booking and guest lands in one system — so WhatsApp sales reconcile to your P&L instead of leaking away. 30-day free trial: connect your WhatsApp, upload your menu, go live. No card till day 31.

Start free trial →💬 Talk to us
Chat on WhatsApp